Refund policy

Return & Refund Policy – VELLURA

At VELLURA, we are committed to delivering a refined and satisfying experience. If for any reason you are not fully satisfied with your purchase, we’re here to help.

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### Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- Proof of purchase (order confirmation) is required

For hygiene and safety reasons, opened or used skincare products cannot be returned

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### Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Kindly include:
- Your order number  
- Clear photos of the product  

We will offer a replacement or full refund at no additional cost

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### Refunds

Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to your original payment method

Shipping fees are non-refundable, unless the return is due to our error

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### Exchanges

We only replace items if they are defective or damaged

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### How to Request a Return

Please contact our support team at:

info@velluraae.com

Include your order number and reason for return, and our team will guide you through the process

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### Important Notes

- VELLURA reserves the right to decline returns that do not meet our policy conditions  
- Items sent back without prior approval will not be accepted  

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Your experience matters to us — every detail is designed with care, just for you.